Privacy Policy

1. Information we collect

Through operating AI voice agents for our clients, we process:

• Call data — audio recordings, transcripts, call duration, timestamps, caller and recipient phone numbers, sentiment, and call outcome.
• Account data — the business name, contact email, and login credentials of our clients.
• Billing data — usage totals and payment information, which is handled and stored by Stripe (we do not store full card numbers).

2. How we use information

We use this information to operate the voice agents, display calls, recordings, transcripts, and usage in the client dashboard, calculate and collect fees, provide support, and maintain the security and reliability of the Service.

3. Calls and consent

Calls handled by the AI agent may be recorded and transcribed. Our clients are responsible for providing any notice or obtaining any consent required by the call- recording laws that apply to their callers. If you are a caller and have questions about a recording, contact the business you called, or reach us at the address below.

4. How we share information

We do not sell personal information. We share it only with service providers that help us run the Service, under their respective privacy and security terms:

• Retell AI — voice agent operation and call data.
• Supabase — database, authentication, storage.
• Stripe — payment processing.
• Resend — transactional email.
• Vercel — application hosting.

We may also disclose information if required by law or to protect our legal rights.

5. Data security and isolation

Each client can only access their own data; the Service uses row-level security to keep accounts isolated from one another. We use encryption in transit and rely on the security controls of the providers listed above. No system is perfectly secure, but we take reasonable measures to protect the information we hold.

6. Data retention

We retain call recordings, transcripts, and account data for as long as your account is active or as needed to provide the Service and meet legal or accounting obligations. You may request deletion of your data by contacting us; some records may be retained where required by law.

7. Your choices

You may access and review your call data and invoices at any time from the dashboard, and you may request correction or deletion of your account information by contacting us.

8. Changes to this policy

We may update this policy from time to time; the “Last updated” date above reflects the latest version.

9. Contact

Efficient AI LLC — Salt Lake City, Utah.
Privacy questions or data requests: allstarathleteut2@icloud.com